Refund and Returns Policy

This Refund & Return Policy applies to all services purchased from BZIONE LLC (“BZIONE,” “we,” “us,” or “our”) through bzione.com, including but not limited to SEO Performance Tracking & Reporting, Content Strategy & Optimization, Technical SEO Audit & Fixes, and Backlink Building & Outreach (collectively, the “Services”).

Because BZIONE LLC provides professional digital marketing services rather than physical goods, this policy governs refunds and cancellations rather than “returns” in the traditional retail sense.

1. Nature of Our Services

SEO is a long-term, performance-based discipline that depends on multiple external factors, including search engine algorithm changes, market competition, and industry conditions. As such:

We do not guarantee specific rankings, traffic numbers, or timeframes for results.
Refunds are not issued on the basis of dissatisfaction with organic search outcomes, as SEO results are inherently influenced by factors outside our direct control.

2. Free Audits and Consultations

Any free audits, consultations, or initial assessments offered by BZIONE LLC are provided at no cost and are non-refundable, as no payment is collected for them.

3. Refund Eligibility

a) Before Work Has Begun
If you cancel your order or service agreement within 48 hours of payment, and no work (audits, research, strategy development, or campaign setup) has yet commenced on your account, you are eligible for a full refund.

b) After Work Has Begun
Once work has commenced on your project (including but not limited to technical audits, keyword research, content drafting, or outreach activities), payments become non-refundable, as they reflect time, labor, and resources already committed to your account.

c) Monthly/Recurring Service Plans
For ongoing monthly SEO retainers:

You may cancel future billing cycles at any time by providing written notice (via email to hello@bzione.com) at least 14 days before your next billing date.
Fees already paid for the current billing cycle are non-refundable, as services for that cycle are already underway or have been completed.
No partial refunds are issued for early cancellation mid-cycle.

d) One-Time Projects
For one-time deliverables (e.g., a single technical SEO audit or a backlink outreach package):

Refunds may be considered only if BZIONE LLC fails to deliver the agreed-upon deliverable within the timeframe specified in your service agreement, and the delay is not caused by client-side factors (e.g., delayed access credentials, unresponsive communication, or incomplete information from the client).

4. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

Dissatisfaction with search engine rankings, traffic levels, or conversion rates
Changes to search engine algorithms that affect campaign performance
Client-caused delays (e.g., failure to provide website access, content approvals, or timely feedback)
Violation of our Terms & Conditions resulting in service suspension or termination
Change of mind after work has commenced
Third-party costs already incurred on your behalf (e.g., paid outreach placements, tools, or licensing fees)

5. How to Request a Refund

To request a refund, please contact us within the applicable eligibility window with your order details:

Email: hello@bzione.com
Phone: +1 575 322 6225
Mailing Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States

Please include your name, order/invoice reference, service purchased, and the reason for your request. We will review your request and respond within 5–7 business days.

6. Refund Processing

If a refund is approved:

It will be issued to the original payment method used at checkout.
Processing may take 7–10 business days, depending on your bank or payment provider.
Any transaction or processing fees charged by third-party payment processors are non-refundable and will be deducted from the refund amount, where applicable.

7. Disputes and Chargebacks

We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or card provider. Unauthorized chargebacks for services already rendered may result in suspension of your account and further collection or legal action to recover amounts owed.

8. Changes to This Policy

BZIONE LLC reserves the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Refund & Return Policy, please contact:

BZIONE LLC
1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States
Phone: +1 575 322 6225
Email: hello@bzione.com